Warranty & Returns

Free 12-month warranty

Every Dakam sauna, heater and accessory comes with a free 12-month warranty from the date of delivery. If something is faulty because of a defect in materials or workmanship, we will repair or replace it at no cost to you.

What the warranty covers

• Structural defects in the sauna timber, panels, door or benches
• Manufacturing faults in heaters, controls and fittings (backed by the manufacturer's own guarantee from Harvia and Sentiotec)
• Parts that were missing or damaged on delivery, reported within 48 hours

What it does not cover

• Natural movement, small cracks or colour change in the timber; spruce is a living material and this is normal, not a fault
• Damage caused by an unlevel or unstable base, incorrect self-assembly, or lack of treatment and maintenance
• Heaters connected by anyone other than a qualified electrician, or used with the wrong stones
• Normal wear to stones, fragrances, hats, towels and other consumables

Making a warranty claim

Contact us with your order number, a description of the problem and a few photos. We aim to reply within [1–2 working days] and will arrange a repair, replacement part or replacement product as appropriate.

Returns

Under UK consumer law you can cancel an order for a standard, in-stock item within 14 days of receiving it, for any reason, and have a further 14 days to send it back.

• Heaters and accessories can be returned unused, in their original packaging. Return postage is [paid by the customer / free].
• Outdoor saunas are large pallet deliveries. If you need to cancel after delivery, contact us first; we will arrange collection and the collection cost of [£X] is deducted from your refund. Saunas that have been assembled cannot be returned unless faulty.
• Made-to-order saunas and bundles are built to your specification and cannot be cancelled once production has started, unless faulty.

Refunds are issued to the original payment method within 14 days of us receiving the item back.

If something arrives damaged or faulty, none of the above applies: we will collect it at our cost and repair, replace or refund, whichever you prefer.